Implementation of Service Management Cross-Functional reporting Tool – Global Bank

Broadgate Partners were engaged to build out functionality on the client’s in-house cross-functional dashboard tool to track service performance, resilience, risk and incident reporting in one place for service recipients

• Built out the tool’s functionality with enhanced reporting and controls to enable the client to demonstrate oversight and the control of internal and external services
• Managed the analysis of cross-franchise and pan-group requirements
• Facilitated and ran workshops with business stakeholders to understand and document business requirements
• Identified and supported cut-over and implementation tasks and provided regular, formal updates to senior stakeholders at governance meetings
• Traced and linked business requirements to future state design and performed solution demonstrations to senior stakeholders to support the approval process
• Worked closely with clients staff in their Data and Analytics teams to enhance existing and new dashboard tools that support the client’s regulatory commitments
• Facilitated user acceptance testing and supported business users in executing the user acceptance testing